A Review Of The Restaurant Interaction Design (RIAD)
Information, in a broad sense, is simply processed, arranged and organised information. It gives context to previously processed data and allows effective decision making. For instance, a single customer’s sale in a particular restaurant is data weighted-this becomes information once the company is able to identify which dish the most customers are allergic to or in which city the most customers are located. Therefore, if we want to improve the way restaurants utilise information, it may be best to start with the public’s knowledge of the restaurant.
With this information, the business can then refine its marketing activities by analysing the customer’s dietary choices, preferences in dining habits, spending patterns, etc. This information can then be used to improve the food selection process, enhance menu planning, etc., which in turn improves the quality and satisfaction level of customers. With the aim of building a solid, integrated and interconnected platform, the Restaurant Interaction Design (RIAD) software concept uses the principles of cognitive science and information technology to allow users to make informed decisions in every interaction, whether it is through an online transaction or in-person.
As such, RID is an innovative concept that takes into consideration physical information systems as well as information technology. It thus aims to combine the best of both worlds to provide a well-designed system that offers the ultimate informational equivalent of a physical location. To ensure that it achieves its goals, the concept includes a set of algorithms as well as a set of physical tools that allow users to interact with the system in a meaningful manner. With this set of tools, the system no longer needs a human to interpret the information presented to the end user, therefore reducing the chances of error, wasted time and money.